Shipping and Returns
HOW TO SHOP
We hope that shopping online with us is an easy and enjoyable experience. To make sure of that we have included filters which enable you to shop by garment, as well as a personal wishlist where you can save your favourite items to buy later.
When you are ready to place your order, you can either use our guest checkout where no registration is required or you can create a password-protected account.
We recommend you create an account where we will save your name and billing address for the next time you visit our online shop. This way your future shopping experience will be more pleasant. The highest security is guaranteed when handling your data.
Follow this easy steps we created for you when you want to place your order:
- Choose the section from the item page
- View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition and price.
- Select an item of clothing and add it to your basket. You can then choose to continue shopping or to process order.
- If you would like to process your order you can do so by either registering or checking-out as a guest.
- Choose whether you would like to collect your order at our showroom or have it delivered by courier.
- Select a payment method.
- Confirm the order.
- You will receive an email confirming your order.
FREQUENTLY ASKED QUESTIONS
When will my order arrive?
We always try to make sure you will receive your items as quickly as possible.
Once we have received your order confirmation, it can take between 5 – 10 working days to reach you in Romania, between 10-12 working days in Europe and between 12-15 working days Worldwide. We will keep you updated as much as possible, but you can always track your order on your account. If there are any problems, don’t hesitate to contact our Customer Service team!
How can I change an existing order?
We start to process your order as soon as you place it so that you receive your items as quickly as possible. This means that if you change your mind or realize that you have made a mistake after placing your order, please contact the Customer Service team in maximum 1 hour after making the order and we will be happy to help you.
If your order has already been dispatched from our studio before you can cancel or change it, simply return it to us for a refund when you receive it and place a new order.
When I send a return or exchange back to you, how long will it take?
Once you have posted your return or exchange back to us it can take up to 15 days to reach our warehouse – when it arrives we’ll make sure to send you an email. The refund or exchange will then be arranged for you. We always try to be as fast as possible, but during busy periods it may take a little longer.
In which countries is it possible to shop online?
You can currently shop in Spain, Portugal, France, Monaco, Italy, Germany, Poland, Austria, Switzerland, Greece, Malta, Romania, Bulgaria, Croatia, Slovenia, Hungary, Czech Republic, Slovakia, Estonia, Latvia, Lithuania, UK, Ireland, Belgium, Holland, Luxembourg, Sweden, Norway, Denmark, Finland, Russia, USA, Canada, Mexico, Japan, Taiwan, Macau, Hong Kong, South Korea, China and Turkey.
Are out-of-stock items restocked?
We always try to re-stock our popular styles to give you the best possible selection of timeless, functional and considered garments for the season. If no stock is available, it will be removed from the website.
Will I receive the same product that I see in the photo?
Yes, except in the case of products which are hand crafted or digitally printed, in which there may be slight differences in the final product.
How can I be sure that I’ve made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, please contact our Customer Service team.
Can I track my order?
Yes, you can see the updated status of your order in real time. To do this, go to the “Orders” section in your customer account page and click “View” to get information about your order. Or you can click on the “Order Tracking” button located on the bottom of the page, where you will be required to enter your Order ID ( received in your confirmation e-mail ) and Billing Email.
What should I do if I receive an incorrect item?
If you were to accidentally receive an item that you did not order, please contact our Customer Service.